We're here to help! Whether you have questions about your order, need assistance with a product, or just want to share your feedback, our team is ready to assist you. Reach out to us anytime, and we'll get back to you as soon as possible. Your satisfaction is our priority!
Frequently Asked Questions
Find answers to common questions about shopping at Luxuvo
We offer fast and reliable shipping! Most orders are processed within 1-2 business days. Standard shipping typically takes 7-15 business days, while express shipping arrives in 3-7 business days. You'll receive a tracking number once your order ships so you can follow your package every step of the way.
Your satisfaction is our priority! We offer a 7-day return policy on most items. If you're not completely happy with your purchase, simply contact our support team and we'll help you with a return or exchange. Items must be unused and in original packaging. Please note that return shipping costs may apply.
Tracking your order is easy! Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also log into your account on our website and view your order status in the 'My Orders' section. If you have any questions about your shipment, our customer service team is here to help!
We accept all major payment methods to make your shopping experience convenient and secure. You can pay using Visa, Mastercard, American Express, PayPal, and other popular payment options. All transactions are encrypted and secure, so you can shop with confidence.
Absolutely! Our friendly customer support team is here to help you with any questions or concerns. You can reach us via email, live chat, or through our contact form. We typically respond within 24 hours and are committed to providing you with the best shopping experience possible.