Refund Policy

At Luxuvo, we are committed to your satisfaction. If you are not completely happy with your purchase, please read our refund policy below:

1. Eligibility for Refunds

• Refunds are applicable for damaged, defective, or incorrect items.

• To be eligible, you must contact us within 7 days of receiving your order.

• Items must be unused and in the original packaging.

2. How to Request a Refund

• Email us at [your email/contact] with your order number and reason for the refund.

• Our team will guide you through the return process.

3. Refund Processing

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days.

• Refunds will be issued to your original payment method.

4. Shipping Charges

• Shipping costs are non-refundable, except in cases of damaged or incorrect items.

• For international orders, return shipping is the responsibility of the customer unless the item was shipped incorrectly or damaged.

5. Non-Refundable Items

• Items that are final sale, personalized, or custom-made are not eligible for a refund.

6. Exchanges

• Exchanges are possible for size or variant issues, subject to stock availability.

• Contact us to initiate an exchange request.

Thank you for shopping with Luxuvo! We strive to ensure a smooth and hassle-free refund experience for all our customers.