Returns – Luxuvo

At Luxuvo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please follow our Returns Policy below:

Return Eligibility

  • Returns are accepted for damaged, defective, or incorrect items
  • You must contact us within 7 days of receiving your order
  • Items must be unused and in their original packaging

How to Initiate a Return

  • Email us at support@luxuvo.shop with your order number and reason for return
  • Our team will provide instructions on how to ship your item back

Return Process

  • Once your returned item is received and inspected, we will notify you of approval or rejection
  • If approved, refunds or exchanges will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

Shipping & Fees

  • Shipping costs are non-refundable, except in cases of damaged or incorrect items
  • For international orders, return shipping is the responsibility of the customer unless the item was incorrect or damaged

Non-Returnable Items

  • Final sale, personalized, or custom-made items are not eligible for return

Contact Information

For any questions or assistance regarding returns, contact us at support@luxuvo.shop

Frequently Asked Questions

Find answers to common questions about shopping at Luxuvo
We offer fast and reliable shipping! Most orders are processed within 1-2 business days. Standard shipping typically takes 7-15 business days, while express shipping arrives in 3-7 business days. You'll receive a tracking number once your order ships so you can follow your package every step of the way.
Your satisfaction is our priority! We offer a 30-day return policy on most items. If you're not completely happy with your purchase, simply contact our support team and we'll help you with a return or exchange. Items must be unused and in original packaging. Please note that return shipping costs may apply.
Tracking your order is easy! Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also log into your account on our website and view your order status in the 'My Orders' section. If you have any questions about your shipment, our customer service team is here to help!
We accept all major payment methods to make your shopping experience convenient and secure. You can pay using Visa, Mastercard, American Express, PayPal, and other popular payment options. All transactions are encrypted and secure, so you can shop with confidence.
Absolutely! Our friendly customer support team is here to help you with any questions or concerns. You can reach us via email, live chat, or through our contact form. We typically respond within 24 hours and are committed to providing you with the best shopping experience possible.